Product Support Resources

INSTALLATION
DOCUMENTATION.

Select your product below for step-by-step installation instructions and troubleshooting guidance.

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FREQUENTLY ASKED QUESTIONS

My activation key doesn't work. What do I do?

First confirm you installed the correct Windows edition (e.g. Windows 11 Pro) and that the PC has an internet connection, then re-enter the key exactly as printed. See the product's installation guide for a full activation troubleshooting checklist.

Can I reinstall Windows more than once?

Yes. Once a key has activated on a given PC, Windows can generally be reinstalled on that same hardware and will reactivate automatically once connected to the internet.

The USB isn't detected by my PC. What now?

Try a different USB port, preferably a USB 3.0 (blue) port. If the issue continues, check the installation guide for your product for further boot troubleshooting steps.

Where do I go for order, shipping, return, or refund questions?

Order-related questions are handled by Amazon Customer Service. This website provides installation and troubleshooting documentation only.

SUPPORT

For technical questions about installation or activation not covered in a product guide, email technical support below. For questions related to your order — including shipping, returns, or refunds — please contact Amazon Customer Service directly.